Terms
Payment
Amager Bryghus ApS accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner and is incl. VAT.
Amager Bryghus ApS uses an authenticated payment server that encrypts all your card information with Secure Socket Layer (SSL) protocol. This means that you cannot read your information.
Amager Bryghus ApS only delivers to persons over 18 years.
Delivery
Amager Bryghus ApS delivers on all weekdays, with orders received before 12.00
Delivery time is 1-3 business days
NOTE: Here you write your own delivery methods and conditions!
Right to complain
There is a 2 year warranty according to the purchase law. Our warranty applies to defects in material and/or workmanship.
The complaint does not apply to errors or damage caused by improper operation of the product/service.
Amager Bryghus ApS will cover return costs to a reasonable extent.
On return
Please contact and send complaints to:
Amager Bryghus ApS
Kirstinehøj 38B
2770 Kastrup
Packages sent on C.O.D. are not received.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full return policy on goods purchased in our Webshop.
The period starts from the day you receive the order.
Return costs must be borne by you.
Withdrawal must be reported to us no later than 14 after purchase and from the date of withdrawal you must return the shipment within 14 days of the shipment.
The message must be given by email on info@amagerbryghus.dk. In the notice, please make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send back. You can find it here ( Get withdrawal formhere)
Condition of the goods when you return them
You are liable only for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and functioning of the goods. In other words - you can try the item in the same way as if you tried it in a physical shop.
If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only get a part or none of the purchase amount back, depending on the commercial value of the item.
In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may test the item, but not use it.
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
Centre for Complaints Resolution
House of the Ombudsmen, Toldboden 2
8800 Viborg
You can complain to the Centre for Complaint Resolution via the Complaints Portal for the House of Representatives: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can state your complaint in the EU Commission's online complaints platform.
The platform can be found here: http://ec.europa.eu/odr
If you make a complaint here, please provide our e-mail address: info@amagerbryghus.dk